Festivity Premium Gifting - Cancellation Refund Policy

Cancellation Refund and Return Policy for Festivity Gifting

Return & Refund Policy

  • Website refers to Festivity Gifting, accessible from https://festivitygifting.com/
  • Thank you for choosing Festivity Gifting. We hope you had a delightful experience purchasing at Festivity Gifting Online Store!
  • However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.
  • Please see below for more information on our return policy.

About RETURNS

  • At Festivity Gifting, your favourite gift is just around the corner. That said, there might arise an event when you want to return your product.
  • In such case, all you need to do is send us an email request within 24 hours from the time your received your order at orders@festivitygifting.com and/or you may call our Customer Care at 9823661100.
  • We allow returns under the following conditions:

    The product you’ve received is,

    • Physically damaged,
    • Product seal, if any, is tampered,
    • Has missing components,
    • Defective or different from the original product description.

    • It is highly recommended that you do not accept a shipment that has been damaged in transit if you get one. You can send the item back and ask for a replacement piece by contacting us.

  • All returns must be done within 7 days of the purchase date.
  • To be eligible for a return, your item must be in new and unused condition, with all original tags and labels attached.
  • Your item needs to have a receipt or proof of purchase.

    • Returns are subjected to rejection under the following conditions,

  • The product returned is devoid of its original packaging and accessories, such as the original box, User’s Manual, and any other materials that were shipped along with it at the time of delivery.
  • Certain products, including perishable items (e.g. food items, flowers, Customised products (e.g. personalised keychains, mugs, photo frames, etc., cannot be returned. If you have inquiries or concerns about a particular item, please get in touch with us at orders@festivitygifting.com

CANCELLATION

  • Cancellation of the product is allowed only under the condition that the cancellation request is made prior to the dispatch of the product, or when the product is still in the warehouse.
  • The cancellation of your order can be done by sending an email request to orders@festivitygifting.com to process the cancellation.
  • The cancellation request email should bear the specific tracking identity number that the User has received upon purchasing.
  • The shipment of the order is subject to cancellation under certain conditions such as:
    • Product is out-of-stock.
    • Repeated cancellation of the order.
    • Delivery location is out-of-reach.

RETURN PROCESS

  • To return an item, please contact our customer service at orders@festivitygifting.com or you may call our Customer Care at 9823661100.
  • To return the item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

    Festivity Gifting Garkheda, Aurangabad, Maharashtra 431001 India

REFUNDS

  • After receiving your return and inspecting the condition of your item, we will process your return or exchange.
  • Please allow at least 7 days from the receipt of your item to process your return or exchange.
  • Refunds will be made in the same form that the payment is received.
  • We will notify you by email when your return has been processed.

EXCEPTIONS

  • Products purchased at discounted rates are final and cannot be returned or exchanged.
  • For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
orders@festivitygifting.com

Contact Us

If you have any questions about this Privacy Policy, You can contact us: